Privacy Policy
Effective Date: March 2026
Last Updated: March 2026
1. Introduction
Hirgal ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our business management platform and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
2. Information We Collect
2.1 Information You Provide Directly
- Account Registration Information: When you create an account, we collect your name, email address, phone number, company name, business address, and login credentials.
- Business Data: Information you input into our platform including sales transactions, customer records, inventory data, employee information, financial records, invoices, and other business-related data.
- Payment Information: Billing address, credit card details, bank account information, and other payment method details necessary for processing subscription payments.
- Communications: Information you provide when you contact our customer support team, participate in surveys, or communicate with us through any channel.
- User Content: Any content you upload, submit, or transmit through our Services.
2.2 Information Collected Automatically
- Device Information: Hardware model, operating system, unique device identifiers, browser type, and mobile network information.
- Log Data: IP address, access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
- Usage Information: Features used, actions taken, time spent on pages, and other usage statistics.
- Location Information: General location based on IP address.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services
- To process transactions and send related information including purchase confirmations and invoices
- To create and manage your account
- To send technical notices, updates, security alerts, and administrative messages
- To respond to your comments, questions, and customer service requests
- To communicate with you about products, services, offers, and events
- To monitor and analyze trends, usage, and activities in connection with our Services
- To detect, investigate, and prevent fraudulent transactions and other illegal activities
- To personalize and improve your experience
- To comply with legal obligations
4. Data Security
We implement and maintain appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
- Employee training on data protection and security practices
- Incident response procedures
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes.
When you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal, regulatory, or legitimate business purposes.
6. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With Your Consent: We may share information when you direct us to do so.
- Service Providers: We may share information with third-party vendors, consultants, and service providers who perform services on our behalf.
- Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
- Protection of Rights: We may disclose information to protect the rights, property, or safety of Hirgal, our users, or others.
- Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as a business asset.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at support@hirgal.com.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Hirgal
Email: support@hirgal.com
Website: hirgal.ilayssolutions.com
