Terms and Conditions

Please read these terms carefully before using Hirgal services.

Terms and Conditions

Effective Date: March 2026

Last Updated: March 2026

1. Acceptance of Terms

Welcome to Hirgal. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Hirgal ("Company," "we," "our," or "us") governing your access to and use of our business management platform, including all related services, features, content, and applications (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

2. Description of Services

Hirgal provides a comprehensive cloud-based business management platform that includes:

  • Point of Sale (POS) System: Complete retail transaction management, inventory tracking, and sales reporting
  • Accounting Module: Financial management, invoicing, expense tracking, and financial reporting
  • Human Resource Management (HRM): Employee management, payroll processing, attendance tracking, and HR analytics
  • Customer Relationship Management (CRM): Lead management, customer tracking, sales pipeline, and communication tools
  • Inventory Management: Stock control, warehouse management, and product tracking
  • Reporting and Analytics: Business intelligence, custom reports, and data visualization

3. Account Registration and Security

3.1 Account Creation: To access our Services, you must create an account by providing accurate, current, and complete information. You agree to update your information to maintain its accuracy.

3.2 Account Security: You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach
  • Ensuring that your account information remains accurate and up-to-date

3.3 Account Restrictions: You may not share your account credentials with third parties, create multiple accounts, or use another persons account without permission.

4. Subscription and Payment Terms

4.1 Subscription Plans: Access to certain features requires a paid subscription. Subscription plans, pricing, and features are described on our website and may be modified from time to time.

4.2 Payment Obligations: By subscribing to our Services, you agree to:

  • Pay all applicable fees as described in your selected subscription plan
  • Provide accurate and complete billing information
  • Authorize us to charge your payment method for recurring subscription fees
  • Pay any applicable taxes associated with your subscription

4.3 Billing Cycle: Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan. Your subscription will automatically renew unless cancelled before the renewal date.

4.4 Refund Policy: Subscription fees are generally non-refundable except as required by applicable law or as expressly stated in these Terms. Refund requests will be evaluated on a case-by-case basis.

4.5 Price Changes: We reserve the right to modify our pricing. Any price changes will be communicated to you in advance and will take effect at the start of your next billing cycle.

5. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Use the Services for any illegal, fraudulent, or unauthorized purpose
  • Violate any applicable laws, regulations, or third-party rights
  • Attempt to gain unauthorized access to any part of the Services or related systems
  • Interfere with or disrupt the Services, servers, or networks
  • Upload, transmit, or distribute any malicious code, viruses, or harmful content
  • Engage in any activity that could damage, disable, or impair the Services
  • Use automated systems or software to extract data from the Services without permission
  • Resell, sublicense, or redistribute the Services without authorization
  • Impersonate any person or entity or misrepresent your affiliation
  • Use the Services to infringe upon intellectual property rights
  • Harass, abuse, or harm other users

6. Data Ownership and Intellectual Property

6.1 Your Data: You retain all ownership rights to the data, content, and information you input into our Services ("Your Data"). By using our Services, you grant us a limited, non-exclusive license to process Your Data solely for the purpose of providing the Services to you.

6.2 Our Intellectual Property: The Services, including all software, designs, text, graphics, logos, icons, images, and other content, are owned by Hirgal and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our written consent.

6.3 Feedback: If you provide us with feedback, suggestions, or ideas, you grant us the right to use such feedback without restriction or compensation to you.

7. Service Availability and Modifications

7.1 Availability: We strive to maintain high availability of our Services but do not guarantee uninterrupted or error-free access. We may temporarily suspend the Services for maintenance, updates, or circumstances beyond our control.

7.2 Modifications: We reserve the right to modify, update, or discontinue any aspect of the Services at any time. We will provide reasonable notice of material changes when possible.

7.3 Support: Technical support is provided according to your subscription plan. Support availability and response times may vary.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HIRGAL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Hirgal and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys fees) arising out of or related to:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any applicable laws or third-party rights
  • Your Data or content you submit through the Services

11. Termination

11.1 Termination by You: You may terminate your account at any time by contacting us or using the account cancellation feature in your settings.

11.2 Termination by Us: We may suspend or terminate your account at any time for violations of these Terms, non-payment, or any other reason at our sole discretion.

11.3 Effect of Termination: Upon termination, your right to use the Services will cease immediately. You may request export of Your Data within 30 days of termination. We may delete Your Data after this period.

11.4 Survival: Provisions that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnification, and limitations of liability.

12. Dispute Resolution

12.1 Governing Law: These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

12.2 Informal Resolution: Before initiating any formal dispute resolution, you agree to first contact us to attempt to resolve any dispute informally.

13. General Provisions

13.1 Entire Agreement: These Terms constitute the entire agreement between you and Hirgal regarding the Services and supersede all prior agreements.

13.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13.4 Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

13.5 Notices: We may provide notices to you via email, posting on the Services, or other reasonable means.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Hirgal
Email: support@hirgal.com
Website: hirgal.ilayssolutions.com